You’re in your comfortable bed.
With your preferred snacks
And your iPhone is fully charged and ready to binge-watch Netflix.
The screen then turns black.
While the audio is playing.
But don’t worry, it doesn’t just happen to you.
There are methods for repairing an iPhone black screen with sound on Netflix.
Read on to discover:
- Seven solutions to the issue
- Typical causes of Netflix black screen problems
- Whether an iPhone update is required to resolve the issue.
- Why you should “force-stop” the iPhone application and how to do so.
Why is my iPhone’s Netflix screen dark with sound?
Your iPhone’s Netflix screen is black with sound because Netflix may be experiencing streaming troubles. Or you must restart your phone or enter your login information again. Additionally, you may need to clear app cache and data, reinstall or update the app, upgrade your device, or check your Internet connection. iPhone: 7 upgrades
1: Check to see if Netflix is down
As of 2021, Netflix is a streaming service with a staggering 209 million subscribers worldwide.
Consider how much energy it takes to keep the application operational for so many users.
This is the reason why Netflix occasionally faces server issues. And this may cause your iPhone to display a blank screen with sound.
Therefore, you should determine whether the issue is with your phone, your Internet connection, or Netflix.
Netflix features a dedicated page that displays the status of the streaming service.
2: Restart your phone
Restarting your phone is an additional quick repair that you should never bypass.
“Yes, yes, of course, but how does it help?”
Therefore, when using your iPhone, you are utilizing RAM, or Random Access Memory.
This is similar to the phone’s memory, which saves data and keeps the device operational.
The more applications you launch, the more RAM is consumed.
And even when you close an application, some of it remain in RAM.
When your RAM becomes full, your phone’s performance will decrease and you may encounter problems.
For example, a blank Netflix screen with audio.
Yes, “have you tried turning it off and on again?” is quite helpful in many situations.
To determine whether a simple restart can resolve the problem, simply:
Step 1: Press and hold the side button and one of the volume buttons until the slider appears.
Tap or drag the slider in the direction of “Slide to power off.”
Step 3: If the slider does not show, press and hold the Sleep/Wake button until the slider appears, then tap “Slide to power off.”
Step 4: After at least 10 seconds, press the Sleep/Wake button again. You may wait up to two minutes before turning it back on if you so choose.
Step 5: Wait until your iPhone restarts.
3: Logout and log in again
Don’t worry if the first two solutions don’t solve the problem completely.
Next, try logging out of your Netflix account and logging back in.
This refreshes the application and improves its performance.
You can log out of Netflix on your iPhone by:
- Locate “Profiles” in the upper-right corner of the screen, or click “More” in the lower-right corner.
- Select “Sign Out”
- Select “Yes” to confirm your logout request.
To re-enter your account, you simply need to:
- Search for Netflix on the home screen.
- Enter your email and password.
- Tap on “Sign In”.
4: Empty the app’s cache and data
Still no luck?
It’s time to clean the iPhone’s app cache and data to see if that resolves the issue.
Why is this essential?
Your phone’s cache enables automatic application connection.
This means you will not be required to re-enter information.
And this surely helps apps load faster.
“Then that’s a good thing!”
However, it may also cause the program to crash or run more slowly, particularly if you have been using it for a time.
Note: Clearing Netflix data will remove downloaded content.
If you wish to delete Netflix data from your iPhone, you just need to:
- Locate “Settings” on the home screen and tap it.
- Select “General,” “Apps,” or “Applications.”
- Navigate to “Manage Applications,” “Application Manager,” or “Manage All Applications.”
- Choose “Netflix” (If Netflix is not instantly displayed, check the “Downloaded” page.)
- Select “Storage”
- Tap “Clear Storage” or “Clear Data.”
- Click “OK”
After erasing the application’s data, restart your phone and relaunch Netflix.
5: Update the application
Netflix often makes updates to maintain the app’s functionality.
For everyone, including you!
If you haven’t updated your Netflix app recently, you should do so immediately.
It may be necessary to update your phone so that you can enjoy streaming without any black screens or other issues.
This step should be automated, but if you must verify it manually, you need only:
- Access the App Store on the home screen.
- Select “Updates” (for iOS 12 and before) or “Profile” (for iOS 13 and higher).
- Look for Netflix
- Select “Update”.
- If prompted, enter your Apple ID and password.
6: Uninstall and reinstall the application
Have you tried everything, yet Netflix still displays a blank screen with sound?
Don’t discard your phone just yet.
There are still a few methods to try to remedy the issue, and reinstalling Netflix is the next step.
To remove Netflix from an iPhone:
- Locate Netflix on the home screen.
- Tap and hold until a “X” appears in the upper-left corner.
- Tap on “Delete”.
And to install again:
- Enter the App Store.
- Look for “Netflix.”
- Tap “Netflix” and choose “Get”
- Allow the app to download to your mobile device.
- Once the file has downloaded, select it from the home screen.
- Enter your email address and password for Netflix.
7: Update your device
“I have done most of the things on this list, and I’m still getting a blank Netflix screen with sound!”
You can now attempt to update your device.
Having the most recent system updates enables your iPhone to perform more efficiently when it has been updated.
Yes, including Netflix streaming episodes and films.
Why is that required?
There may be compatibility difficulties between your phone and your apps if it has not been updated.
Also, if your operating system was afflicted by problems, an upgrade will be required to fix the issue.
To upgrade your iOS device:
- First, create a backup of your device using iCloud or your computer.
- Ensure that your iPhone is connected to a power source and has access to WiFi.
- Navigate to Settings, locate “General,” then touch “Software Update.”
- Download the applicable software update by selecting “Install Now.”
If you see the option “Download and Install Now,” tap it, input your password, and the download will commence.
You can also configure automatic iOS version updates by doing the following:
- Navigate to Settings, locate “General,” and then press “Software Update.”
- Select “Automatic Updates” and then “Download iOS Updates” from the menu.
- Tap “Install iOS Updates” to download and install iOS version updates automatically.
Remember that some updates may not be manually installable or cannot be installed over WiFi alone.
For a video tutorial, view the following:
BONUS: Upgrade your Internet
Check your Internet speed lastly. Netflix recommends at least 1 Mbps for streaming in standard definition and 3 Mbps for streaming in high definition.
For 4K or Ultra HD, a minimum of 15 Mbps is required.
You may boost your Internet speed by:
- Observe your network’s bandwidth utilization.
- Install a range extender to increase your iPhone’s Internet signal.
- Restart your router.
- Subscribe to a more robust Internet plan.