Why Your Smart TV Freezes on YouTube and How to Fix It
If you try to watch a YouTube video on your Smart TV but YouTube keeps freezing, it can be very frustrating.
What could be causing this to happen?
Your Smart TV can get stuck on YouTube if it can’t connect to the internet, if it has old software, or if the YouTube app itself is broken. Some reasons may depend on the type of TV, like whether it’s a Samsung or Vizio Smart TV.
This article will explain why your Vizio or Samsung Smart TV might freeze when you try to watch YouTube and how to fix it.
Keep in mind that these fixes will work for most Smart TVs. If your TV model isn’t listed here, try these troubleshooting tips anyway.
What does it mean for YouTube to be “frozen”?
You are streaming a YouTube video when you watch it. That means that whatever you’re watching is being downloaded from the internet as you watch it.
YouTube “freezes” when the video stops in the middle to let the buffering finish.
The video has stopped loading because you’re watching it faster than your Smart TV can download it.
Why doesn’t YouTube work on my Smart TV?
On a Smart TV, YouTube can freeze for a number of reasons.
- Problems with connecting to the Internet.
- You need to update the software on your TV.
- The YouTube app itself is broken, so it needs to be reinstalled.
- Problems that are unique to the model of Smart TV you own.
How do I fix my Smart TV so that YouTube doesn’t freeze?
If YouTube freezes on your Smart TV, you should check your network connection, turn off your TV, update the software, and reinstall YouTube on your Smart TV.
If you follow these steps, you should be able to find and fix most of the problems that cause YouTube to freeze on Smart TVs.
Check your connection to the network.
If your internet connection isn’t working right, YouTube could freeze, crash, or refuse to start. Most of the time, this is the most likely cause.
If you want to stream video, you should have at least 1.5 Mbps to 3 Mbps of Internet speed.
Many applications, though, will need more than this.
If you think you might need to upgrade your Internet service, contact your ISP.
Follow these steps to see if your Smart TV can connect to the internet:
- Make sure your Smart TV is connected to the internet.
- If it’s not, look at your router. You might need to start it up again. Unplug it, wait a minute, and then plug it back in and turn it on again.
- If you reset your router and it still won’t connect to the internet, call your internet service provider (ISP).
- If you use Wi-Fi, make sure your Smart TV isn’t too far from your wireless access point. If it is more than 15.2 m (49.87 ft) away, you will need a wireless booster to improve the signal strength.
- If you keep having trouble connecting to the internet, do a factory reset.
Switch Off Your TV
A cold boot is not the same as a normal restart.
When you turn off the TV, it usually stays off until you turn it back on.
With a cold boot, you force the TV to turn off completely and start up again.
There are two ways to turn on your Smart TV from a cold start:
- Press and hold the power button for 5 seconds on the remote. It should begin again.
- Disconnect your Smart TV from the wall or surge protector. Don’t plug it back in for at least 30 seconds. Turn on the TV again. Give the other devices that are connected to the surge protector time to restart correctly.
Keep the software on your TV up-to-date
If the software on your Smart TV is out of date, apps like YouTube may not work right.
Most of the time, your Smart TV will automatically download updates.
You can still check for updates and get them on your own, though.
- You can check for Software updates on most Smart TVs by going to Settings and then choosing one of the Support/Software Update options.
- If there are updates, choose one of the “Update Now” options.
- The updates should start to automatically download and install themselves.
- Don’t turn off your TV while it’s downloading and installing updates.
- After the update is installed, test the YouTube app.
If your TV doesn’t show any updates, you can still check the website of the company that made it.
You can sometimes download updates to a USB and then install them that way.
Get the YouTube app again
There are times when the YouTube app itself has problems, not your Smart TV.
Most Smart TVs let you delete an app and put it back on again.
If your TV model lets you do that, do the following:
- Find the app for YouTube. Most of the time, it will be somewhere like Apps>Settings.
- Look for YouTube and get rid of it.
- Reinstall YouTube.
- Try out the app for YouTube.
Why does YouTube stop working on my VIZIO Smart TV?
If you have a VIZIO Smart TV and it freezes when you go to YouTube, it could be because of something unique to that brand.
Some VIZIO Smart TVs can start YouTube in the sidebar, but then you have to make the app full screen, which can cause the TV to freeze.
Smart Cast doesn’t always work right.
How to Fix a VIZIO Smart TV That Won’t Play YouTube
Any problems you might have with your VIZIO TV are easy to fix.
Just follow these steps to fix it.
Fix SmartCast TV Problems
You can fix any SmartCast TV problems quite easily. Try one of these:
If SmartCast TV doesn’t load right, do the following:
- Make sure you can connect to the internet.
- Change to HDM
- Press the Menu button on your remote when you get a “no signal” message or want to change a setting.
- Go to System > Reset and Administration > Soft Power Cycle.
- Your TV will start up again.
- Wait until the Information Bar goes away, and then wait another 30 seconds.
- Go back to where you put the SmartCast in.
- If SmartCast still doesn’t work, restart your Smart TV.
If you can’t open an app on the SmartCast Input by pressing the OK button on your remote, do this:
- Reset your TV to factory settings.
- On your remote, press Menu.
- Then, go to Reset & Admin, then Reset to Factory Settings, and finally Reset.
- Set your TV up again.
When you do a factory reset, all of the apps on SmartCast will be reset as if you had just reinstalled them. This can also fix problems with YouTube.
Fix Sidebar Problems
When you open YouTube from the sidebar on your VIZIO TV, sometimes the app won’t load or the screen will go black. Try one of the following:
- Close YouTube and open it again.
- Give your TV a cold boot.
- Start YouTube again and wait a few minutes for it to load (a black screen during this time is normal).
Why does my Samsung Smart TV’s YouTube stop working?
If you have tried the other general steps and still have trouble with YouTube freezing, crashing, or not starting up on your Samsung TV, it may be a different problem.
You might have to manually update the software on your Samsung Smart TV or reset Smart Hub.
How to Fix a Samsung Smart TV that won’t let you watch YouTube
If you’ve tried the other general troubleshooting tips on your Samsung Smart TV and YouTube is still not working, it might be time to reset Smart Hub.
Keep in mind, though, that this will delete all of your login information.
Everything on your smart TV will require you to sign in again.
If you need to find out about your Samsung Account, go to Samsung Account Support.
Smart Hub on your TV can be turned off in two ways:
- Go to Settings > Support > Self Diagnose > Reset Smart Hub.
- Go to Settings, then Support, then Device Care, then Self Diagnosis, then Reset Smart Hub.
- Type in your TV’s PIN (0000 by default).
- After the Smart Hub has been reset, try running YouTube again.
When YouTube freezes or doesn’t work right on your Smart TV, it’s annoying.
Most of the time, though, it’s easy to fix.
Make sure you follow the troubleshooting steps carefully and ask the manufacturer for more help if you need to.